Terms & Conditions – Janssen Music

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General Terms and Conditions of Supply

Article 1 Definitions

In these Terms and Conditions, the following definitions shall apply:

Entrepreneur: the natural person or legal entity offering products and/or services to consumers by means of distance selling;
Consumer: the natural person acting for purposes outside his or her trade, business, craft, or profession who enters into a distance contract with the entrepreneur;
Distance Contract: an agreement concluded between the entrepreneur and the consumer under an organized system for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
Means of Distance Communication: any means that may be used for concluding a contract without the consumer and the entrepreneur being simultaneously present in the same place;
Cooling-off Period: the period during which the consumer may exercise the right of withdrawal;
Right of Withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Day: a calendar day;
Ongoing Transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligations of which are spread over time;
Durable Medium: any instrument that enables the consumer or entrepreneur to store information addressed personally to him or her in a way accessible for future reference and allowing unchanged reproduction of the stored information.

Article 2 Identity of the Entrepreneur

Janssen Music
Dr. Ir. Bungestraat 35
6419 BV Heerlen
The Netherlands

Telephone: +31 6 42511308
Email: info@janssenmusic.nl

Chamber of Commerce Registration Number (KvK): 14112775
VAT Identification Number: NL 001 838 648 B53

Article 3 Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before a distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the consumer shall be informed, before the contract is concluded, that the General Terms and Conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of these General Terms and Conditions may be made available electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer shall be informed where the Terms and Conditions can be accessed electronically and that they will be provided free of charge upon request.
If specific product or service conditions apply in addition to these General Terms and Conditions, paragraphs 2 and 3 shall apply accordingly. In the event of conflicting provisions, the consumer may always invoke the provision most favorable to him or her.

Article 4 The Agreement

Subject to the provisions of paragraph 4, the agreement shall be concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated therein.
If the consumer accepts the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance by electronic means. As long as receipt of the acceptance has not been confirmed, the consumer may terminate the agreement.
If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure online environment. Where electronic payment is possible, the entrepreneur shall observe appropriate security measures.
Within the limits of the law, the entrepreneur may investigate whether the consumer can meet his or her payment obligations, as well as any facts and circumstances relevant to responsibly entering into the distance contract. If the entrepreneur has good grounds, based on this investigation, not to enter into the agreement, he shall be entitled to refuse an order or application, stating reasons, or attach special conditions to its execution.
The entrepreneur shall provide the consumer with the contact details through which complaints may be submitted.
If the entrepreneur has undertaken to supply a series of products or services, the provision in the previous paragraph shall apply only to the first delivery.

Article 5 Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the agreement without giving any reason within 14 days. This period commences on the day after the consumer, or a third party designated by the consumer, receives the product.
During this period, the consumer shall handle the product and its packaging with due care. The consumer shall only unpack or use the product to the extent necessary to determine whether he or she wishes to keep it. If the consumer exercises the right of withdrawal, the product shall be returned to the entrepreneur, together with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the entrepreneur’s reasonable and clear instructions.

Article 6 Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, at most the direct costs of returning the product shall be borne by the consumer.
The entrepreneur shall reimburse all payments received from the consumer no later than 14 days after receiving the notice of withdrawal. The entrepreneur may withhold reimbursement until the products have been received or until the consumer has provided evidence that the products have been returned, whichever occurs first.

Article 7 Exclusion of the Right of Withdrawal

The consumer has the right to withdraw from an agreement relating to the purchase of a product within 14 days without giving any reason, unless a statutory exception applies as referred to in this article.
The right of withdrawal may be excluded for products manufactured according to the consumer’s specifications, which are not prefabricated and are made on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person.
The right of withdrawal may be excluded for digital content not supplied on a tangible medium, such as digital sheet music, digital downloads and other digital files, provided that:a. performance has begun with the consumer’s prior express consent; andb. the consumer has acknowledged that he or she thereby loses the right of withdrawal.
If the conditions set out in paragraph 3 have not been met, the consumer retains the statutory right of withdrawal.
Any exclusion of the right of withdrawal shall be clearly communicated to the consumer before the agreement is concluded.

Article 8 Prices

During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for changes resulting from alterations in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices where such prices are subject to fluctuations in the financial market over which the entrepreneur has no control. Such dependency on fluctuations and the fact that any prices quoted are indicative prices shall be stated in the offer.
Price increases within three months after the conclusion of the agreement shall only be permitted if they result from statutory regulations or provisions.
Price increases after three months following the conclusion of the agreement shall only be permitted if the entrepreneur has stipulated this and such increases result from statutory regulations or provisions, or if the consumer has the right to terminate the agreement as of the date on which the increase takes effect.
All prices quoted in offers for products include VAT unless stated otherwise.

Article 9 Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and usability, and the legal provisions and/or government regulations in force on the date the agreement is concluded.
Any warranty provided by the entrepreneur, manufacturer, or importer shall not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement or applicable law.

Article 10 Delivery and Performance

The entrepreneur shall exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery shall be the address provided by the consumer to the entrepreneur.
Subject to the provisions of Article 4, the entrepreneur shall execute accepted orders with due speed and no later than 14 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer shall be informed no later than one month after placing the order. In such cases, the consumer has the right to terminate the agreement free of charge and may be entitled to compensation.
In the event of termination in accordance with the previous paragraph, the entrepreneur shall refund any amounts paid by the consumer as soon as possible and no later than 30 days after termination.
If delivery of an ordered product proves impossible, the entrepreneur shall make every effort to provide a replacement item. The consumer shall be informed clearly and comprehensibly, at the latest upon delivery, that a replacement item is being supplied. The right of withdrawal cannot be excluded for replacement items. The costs of return shipment shall be borne by the entrepreneur.
The risk of damage to and/or loss of products remains with the entrepreneur until delivery to the consumer, unless expressly agreed otherwise.

Article 11 Payment

Unless otherwise agreed, all amounts owed by the consumer must be paid before the order is processed.
The consumer is obliged to report any inaccuracies in payment details provided or stated without delay.
In the event of non-payment by the consumer, the entrepreneur shall be entitled, subject to statutory limitations, to charge reasonable costs that have been communicated to the consumer in advance.

Article 12 Intellectual Property

Copyright and any other intellectual property rights relating to sheet music, equipment, software, or documentation shall remain the property of Janssen Music. The other party acquires only a right of use.
Pursuant to copyright law, it is expressly prohibited to copy sheet music without the permission of the copyright holder.
For digital products, a non-transferable and non-exclusive licence is granted to the consumer. It is not permitted to reproduce, distribute, publish, lend, resell, or otherwise make such products or copies thereof available to third parties unless Janssen Music has granted prior written permission.

Article 13 Complaints Procedure

The entrepreneur maintains a sufficiently publicized complaints procedure and shall handle complaints in accordance with that procedure.
Complaints regarding the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defect, fully and clearly describing the complaint.
Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur shall respond within 14 days with an acknowledgement of receipt and an indication of when a more detailed response can be expected.

Article 14 Additional or Deviating Provisions

Any additional provisions or provisions deviating from these General Terms and Conditions may not be to the detriment of the consumer and must be recorded in writing.

Article 15 Amendments to the General Terms and Conditions

Janssen Music reserves the right to amend these General Terms and Conditions or to bring them into conformity with applicable laws and regulations.
Amendments shall only take effect after they have been published in an appropriate manner, provided that, in the event of applicable amendments during the term of an offer, the provision most favorable to the consumer shall prevail.

Article 16 Language

The Dutch version of these General Terms and Conditions shall prevail in the event of any interpretation or translation differences.

Article 17 Governing Law and Jurisdiction

These General Terms and Conditions and all agreements between the entrepreneur and the consumer shall be governed exclusively by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Any disputes shall be submitted to the court having jurisdiction in accordance with applicable law.

Heerlen, 16 June 2026

last update: 16 June 2026